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Family Service Worker

Nassau County, NY, USA

Job Type

The Family Service Worker (Grantee and Delegate Agency) is under the direct supervision of the Head Start Program Director and is responsible for the following assigned tasks which include but are not limited to;


1. Must demonstrate the ability to carry out all program requirements in meeting compliance as outlined in the Head Start Performance Standards regarding Head Start Service areas; with specific regard to Health, Nutrition, Family and Community Partnerships and Program Governance.

2. Responsible for ongoing recruitment and enrollment of children, making sure that at least 10% of children enrolled are children with disabilities.

3. Responsible for coordinating all applications and supporting documents to determine eligibility and facilitate child selection processes on an annual and as needed basis. Must create a Master Roster of all enrolled children and submit to Head Start Grantee Office and Executive Office as required.

4. Responsible for recruiting, coordinating and maintaining an Approved Prioritized Waiting List (APWL) of eligible children/families to ensure the consistency of funded enrollment.

5. Responsible for following up with parent(s) or legal guardian(s) of selected children to complete all enrollment requirements (i.e.- all applicable consent forms, medical forms, dental forms, child/family history,

6. Must assist Head Start Program Director with coordination and implementation of Parent Orientation (start of program year and as needed). Must participate in the overall parent orientation process.

7. Responsible for implementing and follow-up on children’s health screenings, medical/dental appointments and needed referrals; Must familiarize parents with

all health and developmental procedures administered through the program and obtain parent or guardian authorization for all necessary procedures (i.e. -Blood Pressure Screenings, Vision screenings, Hearing screenings, Height/Weight Screenings-BMI results and Dental exam administered by Farmingdale State College). Cfr-1304.40 – Must consult with parents immediately when child health or developmental problems are suspected or identified;

8. Responsible for follow-up on children’s attendance, absenteeism and lateness. Must secure documentation from parents for all absences occurring three (3) consecutive days or more. Must work with parents whose children have habitual absences and/or lateness, assisting parents in understanding the importance of consistent attendance patterns. Must work with parents to ensure maintenance of a minimum of 85% attendance on a monthly basis.

9. Must engage in a process of collaborative partnership-building with parent(s) or legal guardian(s) to establish mutual trust and to identify family goals, strengths, and necessary services and other supports. This process must be initiated as early after enrollment as possible and it must take into consideration each family's readiness and willingness to participate in the process. Must offer parent(s) or legal guardian opportunities to develop and implement individualized family partnership agreements and Family Development Plan that describe family goals, responsibilities, timetables and strategies for achieving these goals as well as documentation of progress in achieving goals.

10. Responsible for organization, maintenance and ongoing updating of health and social service records.

11. Must work collaboratively with all participating parents or legal guardian(s) to identify and continually access, either directly or through referrals, services and resources that are responsive to each family's interests and goals, including: Emergency or crisis assistance in areas such as food, housing, clothing, and transportation, education and other appropriate interventions, including opportunities for parents to participate in counseling programs or to receive information on mental health issues that place families at risk, such as substance abuse, child abuse and neglect, and domestic violence.

12. Opportunities for continuing education and employment training and other employment services through formal and informal networks in the community.

13. Must work with parent(s) and/or legal guardian(s) to increase family access to materials, services, and activities essential to development of family literacy.

14. Must assist Head Start Program Director in coordination and implementation of monthly parent meetings and sub-committee meetings. Must encourage ongoing involvement of parents and be available to attend meetings as scheduled

15. Must make all required home visits and must be flexible in being availability for evening and/or weekend visits as needed.

16. Must develop health and social services resource lists and make available to parents. Lists must be updated as needed

17. Responsible for preparation and submission of the health and social services monthly report to the Head Start Grantee office.

18. Responsible for first-aid and working with other program staff to promote ongoing safety measures in the Head Start program.

19. Must participate in all required trainings, webinars, seminars and staff development activities as identified by direct supervisor, CAP Director and/or Head Start Grantee Corporate Office.

20. Any other duties as assigned by the Chief Executive Officer, Designated Senior Management, CAP Director and/or Direct Supervisor inclusive of ensuring adult/child ratios in Head Start Centers (i.e.- providing adult supervision in classrooms as assigned; assisting with daily classroom routines).

21. Must work in cooperation with Head Start Grantee Corporate staff to ensure compliance in all Head Start Service areas. This is inclusive of Head Start Program Performance Standards- HSPPS, Office of Children and Family Licensing/Regulations – OCFS, Agency Policies and all other required compliance or regulatory standards.


  • Must possess a positive attitude and have the ability to relate well and work well with diverse populations; specifically children and adults of all ethnic cultures.

  • Willingness to work as part of a team to promote harmony and productivity in achieving all required tasks assigned by Program Director or CAP Director.

  • Willingness to work with community groups and organizations.

  • Must be familiar with Nassau County

  • Must have a High School diploma and/or equivalency; additionally; as per Head Start Program Performance Standard 1302.91 (7)- all Head Start Family Service Workers must meet the Head Start Family services staff qualification requirements which states; A program must ensure staff who work directly with families on the family partnership process hired after November 7, 2016, have within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field.

  • One - to - two years’ experience working in the human service field.

  • Able to engage pre-school children (3-5 years of age) in classroom /playground setting, and/or other areas as assigned.

About the EOC:

The Economic Opportunity Commission is the designated anti-poverty agency in Nassau County; an innovative Community Action Agency devoted to facilitating and strengthening basic social relationships between individual, families, and social organizations.

For over 50 years, the EOC of Nassau County, Inc., has provided programs and services to low-income Nassau County residents. During the past year, approximately 41,000 unduplicated low-income children, youth, individuals, and families accessed EOC programs and services. As a Community action Agency, the EOC of Nassau County, Inc., is a direct support for the county's residents who live at, or below the federal poverty level. This includes those who are recognized as "working poor".

The EOC believes that all employees are entitled to Equal Employment Opportunities that do not discriminate on the basis of, actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. EOC's Executive Management Team and Leadership is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. All personnel decisions are based on merit and finances. The EOC is an Equal Employment Opportunity Organization.

The Office of Head Start helps young children from low-income families prepare to succeed in school through local programs. The Head Start program promotes children's development through services that support early learning, health, and family well-being.

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