Community Health Worker
Maternal and Infant Community Health Collaborative (MICHC)

The Community Health Worker (CHW) will be responsible for helping patients and their families to navigate and access community services, other resources, and adopt healthy behaviors. The CHW supports providers and the Care Management Coordinator through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain, and improve the health of patients and their family. Provide social support and informal counseling, advocate for individuals and community health needs, and provide services such as first aid, and blood pressure screening. Community outreach, such as home visits and health screenings will be required.

  • Responsible for establishing trusting relationships with clients and their families while providing general support and encouragement. 

  • Providing ongoing follow-up, basic motivational interviewing and goal setting with clients/families. 

  • Conduct intake interviews with clients, including enrolling and/or referring clients to Planned Parenthood and/or other programs. 

  • Follow-up with clients via phone calls, home visits and visits to other settings where clients can be found. 

  • Assist clients with completing applications and registration forms.  Conduct eligibility determination, enrollment and follow-up with uninsured clients. 

  • Help clients set personal goals, and attend appointments. 

  • Provide referrals for services to community agencies as appropriate.  

  • Help clients connect with transportation resources and give appointment reminders in special circumstances. Transporting clients is strictly prohibited.

  • Exhibit excellent working relations with clients, visitors and staff, effectively communicating. 

  • Work closely with health care providers to help ensure that clients have comprehensive and coordinated care.

  • Follow-up with clients should be continuous from initial identification through closure. 

  • Work cooperatively with other outside clinical personnel assigned to the same client. 

  • Be knowledgeable about community resources appropriate to needs of clients/families.  

  • Be responsible for providing consistent communication to the Community Health Worker Supervisor and Program Coordinator to evaluate client/family status, ensuring that provided information, and reports clearly describe progress.

  • Act as the clients’ advocate and liaison between the client/family and community service agencies (i.e. schools, Department Human Services, Heath Care for Homeless, hospitals, support groups, etc.).   

  • Record client care management information in the MICHC (training provided) and other software no later than 24 hours after patient contact.  

  • Attend regular staff meetings, trainings and other meetings as requested.

  • Manage assigned caseload of clients.  

  • Other duties as assigned. 

  • High School Diploma or its equivalent.

  • Successful completion of a Community Health Worker formal training program such as from a college or other education institution is preferred. 

  • Written and oral fluency in Spanish, Creole and English required. 

  • Experience working in a multi-cultural setting. 

  • Experience working in a community-based setting for at least 1 to 2 years preferred. 

  • Knowledge of some medical terminology preferred.

  • Basic computer skills. 

  • Ability to initiate and maintain positive working relationships with program staff and other organizations. 

  • Understand the community served - community connectedness. 

  • Good communication skills, such as listening well, and using language appropriately. 

  • Ability and willingness to provide emotional support, encouragement and motivation to clients.